412
KYC completions
+38
67
Fraud flags resolved
+11
91%
Containment rate
+2.4%
1:42
Avg. call time
-06s
Live call — BFSI
Language: en-IN · Voice: female
AI
Hello, this is your bank's automated assistant. We noticed an unusual ₹8,500 transaction on card ending 4421. Was this you?
Caller
No, I did not authorise that.
AI
Understood. I'm blocking the card now and dispatching a replacement. A fraud analyst will call within 2 hours.
Active queue
4 contacts in pipeline
Card ••4421
liveUnusual txn confirmation
EN
Cust# 99812
queuedKYC re-verification
HI
Cust# 21008
queuedLimit increase request
EN
Cust# 88712
wrapPIN reset
TE
Outcome pipeline
Verified61%
Blocked18%
Escalated14%
Pending7%
AI agents on duty
Aria
BFSI specialist
on callEN · HI
Veda
BFSI specialist
on callHI · TE
Nova
BFSI specialist
on callEN · Hinglish
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