₹14.2L
Promises to pay
+₹1.1L
82%
Right-party contact
+4%
146
Settled today
+9%
1:08
Avg. handle time
-12s
Live call — Collections
Language: en-IN · Voice: female
AI
Hi, this is Aria calling on behalf of FinEdge about your ₹12,400 due on the 25th. Can we set up a payment plan?
Caller
Can I split it in two — half now, half next month?
AI
Yes, I'm sending a secure link for ₹6,200 now and scheduling the balance for the 25th of next month.
Active queue
4 contacts in pipeline
Acc# 88241
live12 DPD soft reminder
EN
Acc# 71339
queuedSettlement offer
HI
Acc# 51422
queuedPromise broken — re-engage
HI
Acc# 60912
wrapAuto-debit failed
TE
Outcome pipeline
PTP captured54%
Paid in-call21%
Disputed12%
Escalated13%
AI agents on duty
Aria
Collections specialist
on callEN · HI
Veda
Collections specialist
on callHI · TE
Nova
Collections specialist
on callEN · Hinglish
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