2,481
Tickets resolved
+18%
78%
First-call resolution
+4%
4.6 / 5
CSAT
+0.2
1:12
Avg. handle time
-09s
Live call — Customer Support
Language: en-US · Voice: female
AI
Hi, thanks for calling support. I see your last order hasn't arrived. It's out for delivery and will reach you by tomorrow evening.
Caller
Great, can you also extend my return window?
AI
Done — return window extended by 7 days. You'll receive an email confirmation shortly.
Active queue
4 contacts in pipeline
Tkt# 88241
liveLate delivery enquiry
EN
Tkt# 88198
queuedRefund status
HI
Tkt# 88112
queuedAccount access issue
TE
Tkt# 88044
wrapSubscription cancel
EN
Outcome pipeline
Resolved in-call62%
Refunded14%
Escalated16%
Follow-up8%
AI agents on duty
Aria
Customer Support specialist
on callEN · HI
Veda
Customer Support specialist
on callHI · TE
Nova
Customer Support specialist
on callEN · Hinglish
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