1,082
COD confirmed
+11%
184
Win-back conversions
+22
₹6.4L
RTO prevented
+₹0.9L
0:54
Avg. call time
-04s
Live call — E-commerce
Language: en-IN · Voice: female
AI
Hello, this is Aria from ShopWave confirming your COD order of ₹2,499. Delivery tomorrow between 10 AM and 2 PM — does that work?
Caller
Please make it after 4 PM.
AI
Updated delivery slot to 4–7 PM tomorrow. You'll get an SMS with the courier's number.
Active queue
4 contacts in pipeline
Order# SW-91241
liveCOD verification
EN
Cust# SW-22118
queuedAbandoned cart win-back
HI
Order# SW-91022
queuedAddress confirmation
TE
Order# SW-90871
wrapDelivery reschedule
Hinglish
Outcome pipeline
COD confirmed68%
Rescheduled14%
Cancelled10%
Escalated8%
AI agents on duty
Aria
E-commerce specialist
on callEN · HI
Veda
E-commerce specialist
on callHI · TE
Nova
E-commerce specialist
on callEN · Hinglish
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